- Challenge: A US based mid-sized IT Contract Staffing and Consulting Services Company was looking to expand its services into new IT domains but faced regulatory compliance issues with its US Clients and operational challenges within its India Offshore Delivery Center.
- MustManage’s Role: Provide advisory services in ‘regulatory compliance’, ‘new markets assessment analysis’, ‘Human Resources’ function optimization, ‘Technical Recruitment’ reskilling and ‘Vendor Management System’ overhaul.
- Solution: Reviewed all process including Serviceable Clients Selections, internal Hiring process, Consultants ‘Onboarding-Billings-Margins-Retention’ process review and reengineering,
- Conducted a market analysis to identify the best regions for market expansion based on the company’s SWOT, Tech-Resource availability, demographic and regulatory factors.
- Assisted in internal audits for compliance with Client regulations to ensure conformity with their requirements.
- Optimized ‘Contract Staffing service delivery modality to ensure profitability in new regions.
- Outcome:
- The US IT Services provider successfully expanded by acquiring 5 new US end-clients
- Achieved Vendor Re-empanelment with 3 older clients consequently increasing its client base 3-fold in the first year of expansion
